Shipping policy

Shipping Policy

At Feroza.shop, we are committed to delivering your order safely and on time. Please read the following shipping information before placing your order.

1. Shipping Coverage

We currently deliver orders all over Pakistan.

We work with reliable courier services to ensure your order reaches you safely and efficiently.

2. Order Processing

- Orders are usually processed within 1–2 business days.
- Orders placed on weekends or public holidays may be processed on the next business day.
- Once your order has been dispatched, you will receive your tracking information when available.

3. Delivery Time

Estimated delivery time within Pakistan is:

3–7 business days after your order has been dispatched.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

If Feroza.shop is offering a free shipping promotion, the applicable free-shipping conditions will be clearly mentioned on the website.

5. Order Tracking

Once your order is shipped, tracking details may be provided through your phone number, email, SMS, or other available communication method.

You can use the tracking information to check the status of your shipment.

6. Delayed Orders

While we do our best to deliver orders within the estimated timeframe, unexpected delays may sometimes occur due to:

- Weather conditions
- Public holidays
- High order volumes
- Courier delays
- Incorrect or incomplete address information
- Unforeseen circumstances

If your order is significantly delayed, please contact our customer support team.

7. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order is returned to us because of an incorrect or incomplete address, additional delivery charges may apply for reshipping the order.

8. Lost or Damaged Orders

If your order arrives damaged or you believe your parcel has been lost during delivery, please contact us as soon as possible.

We will review the issue and coordinate with the courier service where necessary.

For damaged packages, please provide clear photos/videos of the parcel and product when contacting us.

9. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders within Pakistan.

Customers should keep the exact or required amount ready when the courier arrives.

10. Contact Us

If you have any questions regarding your order or shipping, please contact us through the contact information provided on Feroza.shop.

Thank you for shopping with Feroza.shop.

We appreciate your trust and look forward to serving you.